TIPT/BroadWorks

 

Captivate On Hold offers the only daily updating on hold messages service available in the world.

Captivate On Hold foresaw the challenges hosted telephony systems, such as Telstra TIPT, posed to On Hold Marketing Messages some time ago and set about answering them.

Whilst music or messages on hold are an intrinsic part of the caller experience, the basic Music On Hold capabilities in TIPT needed enhancement.

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The two biggest issues Captivate’s clients found after moving to TIPT (BroadWorks) were,

o The music/messages always starting at the beginning every time a caller is placed on hold and

o The finite file upload space available, limiting the duration of the on hold audio.

Why are these a problem? It is frustrating to hear exactly the same audio every time you call or each time you are placed on hold.

 

Having callers hear the same audio every time they call denies the ability to engage and relay marketing communications or information to your captive audience – callers.

 

So why does it matter?

 

Captivate can generate a report showing the duration and quantity of calls placed on hold. One thing we can assure is that your callers are hearing your messages on hold…and for an average of 60.5 seconds.

 

If you’re still not convinced, for a one time fee Captivate will write, voice, and deliver you professional on hold for 30 days to your business and provide a report at the conclusion.

Captivate On Hold’s proprietary Studio and Content Server software means your service is fully managed for you.

 

No more uploading files, remembering to take down the Christmas message or special offer of the month.

 

Captivate On Hold can deliver audio with no practical limit to its duration, and it can be scheduled to start and stop into the future by day, date or even time of day. Add to that the ability to remotely update multiple locations concurrently and automatically…and Captivate On Hold is the perfect MoH solution for TIPT/BroadWorks.

 

Provisioning takes just a few minutes using profiles already in your ComPilot login. Contact a Captivate On Hold representative today for more information.